Refund & Cancellation Policy

Website Starter setup fee ($299)

Substantive production begins when Fhullbring records and sends you a production-start notice — after payment, substantially complete intake, and Website Starter eligibility approval, immediately before customer-specific production begins.

The setup fee is refundable in full any time before that production-start notice is sent. Once it's been sent, the setup fee is normally non-refundable, since customer-specific production work is already underway.

Preview review and revisions

Once your preview is ready, you have 7 calendar days to review it and submit one consolidated round of revisions.

If we don't hear back

If 14 days pass with no response from you, your project moves to on hold and the delivery timeline pauses until you respond.

If 30 days pass with no response, Fhullbring may archive the project. Archiving doesn't create a new refund entitlement, and it doesn't reset or discard the work already completed.

Maintenance requests

We acknowledge maintenance requests within 2 business days. Acknowledgement means we've received and logged your request — it's not a guarantee of same-day completion or a specific resolution time.

Monthly service ($29/month)

You can cancel anytime. Your service continues through the end of your current paid billing period, and access ends after that. We don't generally prorate a partial billing period.

What we don't refund

• Time already spent on approved, delivered work
• Domain registration or third-party license fees paid on your behalf
• The monthly service allowance, once a billing period has started (unused time doesn't carry over)

Refund and policy exceptions require human approval

Third-party vendor purchases

Products and services purchased from independent vendors through our 3P Store marketplace are not covered by this policy. Fhullbring Technologies LLC does not handle refunds, exchanges, or cancellations for Vendor purchases — that’s the Vendor’s responsibility. Direct any refund or cancellation request to the Vendor using the contact information on their listing; contact us if you need help finding it.

Domain ownership

Domains you already owned before working with us stay yours, always. For domains Fhullbring registers on your behalf, see the domain transfer terms in the Website Starter Service Agreement.

How to request a refund or cancel

Email support@fhullbring.com or use the contact form with your order details.

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